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A valuable asset Feb 13, 2010
What can I say? Adobe Acrobat still does everything I want it to do. I purchased this upgrade because my earlier Version 7 became corrupted, so I needed to replace it.
Nice improvement Feb 08, 2010
Upgraded from Version 7. This is a pretty big improvement. Has a nicer interface. Still haven't figured out a way to specify a default folder to open, but at least now it opens in the last folder where you opened or saved a file instead of always opening in "My Documents".
 Solved Problem Jan 25, 2010
I was having no luck converting Word 2007 documents to PDF. A pop-up message kept saying that files for that purpose were missing. I wasn't aware at the time that Adobe Acrobat Standard is backwards compatitble, but not forward compatible. Upgrading my Acrobat Standard from version 7 to version 9 solved the problem and now I can create PDF files from web pages too.
5 of 5 found the following review helpful:
 Extremely Poor Support Jan 22, 2010
I own three license copies of Acrobat 9 Pro and have had countless problems with it trying to determine which SN is on which machine. It used to be an easy task just going to the Help and About menu. They have apparently removed this feature.
After spending 4 hours on tech support and being lied to by 3 different techs, I was finally advised there is no solution. The tech that told me there was no solution admitted that the second one lied to me. I then called sales and they told me I could convert to volume licensing and get a refund on the individual copies. I asked 3 times about the refund and was assured that would work. I went ahead and purchased the volume licensing for 3 licenses and the sales rep transferred me over to another division for my refund on the original 3. After a long time on hold and lots of confusion, 30 minutes later I was told no, it would not work, no refund. Calls back to sales produced no response and I had to call back 3 times. This all cost me at least 6 hours of work and now I have been charged for 6 licenses.
I have owned a computer since 1981 and the current Acrobat tech support is the most unhelpful, rude, uninformed and robot like I have ever dealt with. They are just reading scripts and have a very poor command of English. This is the poorest experience with tech support I have ever had.
This company gets a resounding "F".
Ed Bideau
Chanute, Kansas
7 of 8 found the following review helpful:
Installation & customer service problems Nov 08, 2009
My wife has a laptop from a previous job that was given to her when she left several years ago. Her older acrobat stopped working recently and I bought the latest upgrade for her on a CD and installed it just before she left on a long trip, since she needed to make PDF files from web pages while she was gone. The install process detected the earlier version of acrobat and made me uninstall it, then continue the installation. I had two CDs on hand of earlier versions from other laptops (now dead) for which I had purchased acrobat, and I was surprised that it never asked for a CD of an earlier version, but at the end it worked and I thought all was well because it had detected the previous version.
When she got to her destination and tried to run acrobat, it said it wasn't registered and she needed the CD from a prior version to finish the installation. Of course she didn't have the CD with her. I called customer service and explained the situation, asking if there was a way she could call in and they could activate it over the phone by giving her an answer to a challenge question. They said yes. However, when she called, they claimed that they couldn't find a record that it had ever been installed legally on that computer (even though she had been a senior manager and knew that the company had been careful to use only licensed copies of all software). So they wouldn't allow the upgrade to be activated, and my wife was not able to work on her trip.
In my view, they should have given us the benefit of the doubt, but they believed their records were infallible.
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