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1 of 1 found the following review helpful:
 Installation & customer service problems Nov 08, 2009
My wife has a laptop from a previous job that was given to her when she left several years ago. Her older acrobat stopped working recently and I bought the latest upgrade for her on a CD and installed it just before she left on a long trip, since she needed to make PDF files from web pages while she was gone. The install process detected the earlier version of acrobat and made me uninstall it, then continue the installation. I had two CDs on hand of earlier versions from other laptops (now dead) for which I had purchased acrobat, and I was surprised that it never asked for a CD of an earlier version, but at the end it worked and I thought all was well because it had detected the previous version.
When she got to her destination and tried to run acrobat, it said it wasn't registered and she needed the CD from a prior version to finish the installation. Of course she didn't have the CD with her. I called customer service and explained the situation, asking if there was a way she could call in and they could activate it over the phone by giving her an answer to a challenge question. They said yes. However, when she called, they claimed that they couldn't find a record that it had ever been installed legally on that computer (even though she had been a senior manager and knew that the company had been careful to use only licensed copies of all software). So they wouldn't allow the upgrade to be activated, and my wife was not able to work on her trip.
In my view, they should have given us the benefit of the doubt, but they believed their records were infallible.
1 of 1 found the following review helpful:
 Why can't they offer an "Acrobat Elements"? Oct 18, 2009
Acrobat Standard 9 works mostly OK on Windows 7 (actually the print dialog box is a little buggy...it pops up in the background with a generic icon), however, most of the functionality I want is just included in OSX as part of the operating system. All I do is print to .pdf, add post-it notes to pdf files, and sometimes extract and insert pages. I don't know why I need to pay $90 per Windows machine for this functionality. Adobe has made .pdf the industry standard (my bank statements come in this format, among others), and they should provide a more affordable option for people to do basic, consumer-grade manipulation. More of a Reader-Plus, than a Pro-Minus
2 of 2 found the following review helpful:
 Great program May 27, 2009
I purchased this product as an upgrade to Acrobat 7.0 Professional. What an improvement! The main function I was looking for was the ability to create fillable PDF documents. This program makes that process very user-friendly. It's a matter of a few clicks and you're done. I'd highly recommend this upgrade.
1 of 1 found the following review helpful:
No Acrobat Support May 11, 2009
Only a basic user, primarily use the scan documents & convert from Word & Outlook features. I seldom create a new Acrobat Document.
When selecting the scan feature I encountered a problem with scanning when selecting the Black & White document feature.
The resultant scan developed as a negative copy, the charactors were desplayed white & the background all black.
When I contacted Adobe technical support via e-mail their response was to refere me to how to use the scan feature and nothing about my stated problem. Again I requesting help and never heard back form them.
So my review is that Acrobat Standard 9 upgrade is not as usefull to me as was my old acrobat 7.
1 of 1 found the following review helpful:
Best version yet May 08, 2009
Adobe Acrobat Standard 9 Upgrade
I upgraded from version 7. This one is the best so far. I particularly like the scanner link. There are other features I have not tried yet, but this one is worth the money for the upgrade.
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